Wednesday, October 01, 2008

The Macy's Saga Continues

There are times when saving money isn't easy, and in this case it appears it much more of a pain than it's worth.

I stated in my past post, Macy's had agreed to send me the missing part of my 12-piece Fagor Cooker/Canner set, and that was the main part - the 10 quart Cooker/Canner! I had not received any type of confirmation in my email that they were sending it, just a note from customer service that the problem was resolved. The more I thought about it, and the more postings I saw on my canning list about how Macy's told those that had the same problem I did, that they wouldn't send the canner because it wasn't sold that way, the more I concerned I got. Amazon themselves now had the same set listed for $10 more, but with free shipping, I would have gotten it cheaper.

I decided to call to get my tracking number and make sure it was on it's way, since I didn't get any type of confirmation that the canner part of the set had been sent. I was told that they never sold them as a set and that they have marked on my account settled with a note that I was ok with the just the canning kit. HA!! Why in the world would I want a canning set that fits a Fagor if I don't have a Fagor? We went through all the songs and dances that it was a miscommunication from Amazon, blah, blah, blah, and they weren't sending anything else. I told them I would believe that, however I have their shipping confirmation saying they sent the 12 piece set and not the 7 piece that I received. She told me that the price way too low for both, and I shouldn't expect all that for under $30. We went round and round and I wasn't giving up, especially when she brought the item up on Amazon and it was at $89, which means I really lost out. I stood my ground as long as I could, then handed the phone off to my husband. He got no where with her, asked her position in the company, and then asked for her supervisior.

Well, to make a very long story short, after over a 1-1/2 hour phone call, we are supposed to be getting the canner set now. They requested the delivery confirmation emails forwarded to them as well as a few other things. After they got them, they finally agreed to send it. Oh they are sly ones too. At first they were only sending the canner. No glass lid or any of the things that it would be packed with - like they were going to open the box and just send that. Hubby caught that and made sure they were going to send all the items with the canner. Then, he has asked for confirmation, delivery tracking numbers, etc. and when we would expect them. So, we should be hearing from them today. If not, he will be back and breathing down their necks.

We are not out of the woods yet - not until I have the canner in my hands. I am just amazed at how they run their business. I have never in my life dealt with anything like this company. I'll tell you, I will be so glad when this is all over. Buying an item shouldn't be this painful! I'll be keeping my fingers crossed!!!

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